Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscription services provided by The Valley Social Media LLC ("we," "us," or "our"), doing business as The Valley Social Media.

1. Subscription Model

Services are offered on a three-month contract term. The initial term begins on the date of signing and renews automatically for successive three-month terms unless either party gives written notice of non-renewal at least fourteen (14) days before the end of the current term.

2. How to End Your Subscription

Your subscription ends at the close of the current three-month term. To stop renewal, give written notice at least fourteen (14) days before the term ends. Mid-term cancellations are not available.

To give notice of non-renewal:

• Send a message to your project manager through your client portal, or
• Email your project manager, or us at contact@thevalleysocialmedia.com.

We confirm every notice within 2 business days. Your services continue until the end of the current term.

3. Refund Policy

• First payment and ad spend: The first payment is due upon signing and is non-refundable. Ad spend is paid directly to Meta and is not refundable by The Valley Social Media.
• No partial-month refunds: Because our services involve scheduled content creation, production, and delivery, we do not issue refunds for partial months of service.
• Billing errors: If you believe you were charged in error, contact us within 7 days of the charge and we will investigate and correct any confirmed billing mistakes.

4. Service Disputes

If you are unsatisfied with our services, we encourage you to contact us before canceling. We are committed to resolving issues and will work with you to address concerns. However, dissatisfaction with results does not guarantee a refund, as outlined in our no-guaranteed-results clause in the Terms of Service.

5. Pausing a Subscription

Pausing is available only at the end of a three-month term, by written notice before the term ends. Resubscribing begins a new three-month term.

6. Contact Us

For cancellation requests or billing questions, contact us at:

The Valley Social Media LLC
Los Angeles, CA 91356
Email: contact@thevalleysocialmedia.com